On-Site I.T Services Blog

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Monthly Archives: April 2010

FMS installation

290410.per.sa-ytnk

inv.no.:

mula-tamat: 1200-1245

  • Failed to install FMS by¬†themselves, request assistance from us to help.
    • failure due to wrong configurations.
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Outlook account setup

290410.ent.peasb

inv.no.: 1004-29-01(3)

mula-tamat: 1500-1600

  • cant send and recieved email using outlook to personal laptop.
    • wrong account setup.
    • original the user setup using IMAP, while it suppose POP3 to enable downloading email from company server webmail to outlook account on the laptops.

troubleshoot pc: PSU faulty.

280410.ent.peasb

inv.no.:

P.O No.: 602-LPO10-6166

mula-tamat: 1530 – 1717

  • confirmation is given to replace the faulty psu.
  • fuse cable also replaced due to power surge by psu.

130410.ent.peasb

inv.No.:1004-18-01(01)

Mula-tamat: 1330 – 1414

  • Pc tk idup dan setelah di buat troubleshooting didapati Power supply unit rosak, malahan berlaku shortage and little blow masa kita test power supply td, huhuhu…can see the fire spark from ¬†the power supply unit.

outlook repair on acer aspire

270410.ent.ckjsb

inv.no.:

mula-tamat: 1616-1645

  • outlook hang, failure and restart itself due to emails receiving error -zakickj
    • terima email yg sama berulang kali dan menjadikan outlook bermasalah apabila download dr webmail.
    • masuk melalui webmail dan buang semua email yg menjadi punca masalah.

Performance tweak for CQ40. Add new harddisk for desktop.

270410.per.mubin

inv.no.: cash

Compaq Presario CQ40.

mula-tamat: 1730-2222

  • Kaspersky antivirus installation
  • performance tweak.
  • scan and repelled known spyware and malware cleaning.
  • installation of necessary applications for optimum usage.

Desktop PC:

mula-tamat: 28.04.10/ 1500 – 1630

  • *.tif file reader installed, downloadfrom here ->irfanview.com
  • Add new harddisk SATA 320GB on board + new power supply unit cos the existing power supply didn’t supoort SATA.
  • file shuffling, performance tweak and move files to new Harddisk.

Power supply failure

210410.ent.ajsb

inv.No.: 1004-21-01(03)

mula-tamat:1245-1345

power supply rosak dan diganti.

blank screen upon startup

190410.per.cda

inv.no.: cash

mula-tamat: 1900-2359

laptop Acer Aspire 4310 bermasalah;

  • blank screen bila start laptop.
    • windows faulty.
    • repaired and backup all necessary files.
    • wifi adapter driver missing even after repaired windows.
  • Reformat and use windows 7 solved all the problems.

Personal security fake antivirus problem

180410.per.zaki

mula-tamat: 1230 – 1445

Bermasalah dengan tersilap membenarkan antivirus personalSecurity diinstall dan mengganggu file system;

  • semua .exe file bermasalah.
  • antivirus sedia ada jd tidak beroperasi.
  • pc jadi sangat lembap.

masalah yg sama seperti yang pernah dijumpai sebelum ini, dan cara mengatasi adalah seperti di link berikut –>PersonalSecurity Removal tips

Format pc: CONOR casa limbung

140410.ent.cessb

inv.No.: cash

Mula-tamat: 1616 – 1930,2100-2300

power supply is IN and system fan and power supply unit running yet no display, total pc cleaning and reassemble hardware for physical hardware faulty detections is done. Full format.

  • Keadaan fizikal cpu sgt berhabuk, pembersihan menyeluruh dilakukan.
    • Perkakasan masih dalam keadaan baik, RAM hanya 256Mb DDR1.
  • Full format dilakukan bg memastikan jangkitan virus dapat dibersihkan secara menyeluruh.
    • CD-Rom tersedia tidak dapat digunakan untuk menjalankan operasi format, CD-ROM gantian digunakan.
    • semua software yg standard dimasukkan.

Printer sharing problem

130410.ent.ytnk

inv.No.:

Mula-tamat:1545-1700

Staff cuba install the network printer and failed. request made to settle the problem and shared the printer on every pcs.

  • Printer lama bermasalah pada salah satu button dia yg mungkin patah. Setiap kali print dilakukan harus ditekan button hijau pad printer tuu, mungkin akibat dr penggunaan yg tinggi mungkin mengakibatkan button nie patah.
  • Printer baru merupakan model yg sama dengan yg lama. masalah yg berlaku pada printer lama dapat diatasi.