On-Site I.T Services Blog

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Monthly Archives: June 2011

file restrictions problem and performance problem


Inv.No.: cash

Start-End: 23.15 – 17.11 (24.06.11)

An old notebook had a performance problem due to windows file problem, low disk space, and file restrictions problem due to virus infections.

  • upgrade windows from xpsp1 to xpsp2.
  • after upgrading;
    • run combofix for malware and virus –> folder options recover.
    • task manager,Registry and safemode still not accessible –> scan harddisk as external on another pc –> problem solved.

Replacing faulty LCD – HP Probook 4420s



Start-End: 18:30-22.30

Lcd crack due to someone accidentally sit on it.

MS Office outlook crash



Start-End: 14.15 – 16.11

Cannot open outlook applications due to program error. we cant remove the ms office using normal uninstall process due to file problem.we use office uninstaller from microsoft support websites. Re-installations MS Office solved the problem.

On-site support; PC format, networking and Applications repair


Inv.No.: 1106-14-01

Start-End: 10:30-17.30

Perform onsite format 2 pcs, network troubleshooting and repiar applications problem at clients.

  • Format 2 desktop pc.
    • Both had too many conflicted applications, windows error keep pop up, applications crash, performance declined.
  • Repair applications problem.

Folder became shortcut

Update : 140924.

Other options to repair folder or files become shortcut  is by using the usbshow applications ( refer at download page) this is when you are able to open the applications, if not aplly below steps.

Today,I caught a virus on my flash drive at work and it appears to have changed all my file names to short cuts. I believe I’ve cleaned the virus but how do i get my files back so that I can view them?


If you did not format your flash drive, then check whether the files are not in hidden mode. Follow the

following steps.

Step 1:

Click on the below link and download the file “AutorunExterminator”


Extract it –> Double-click on “AutorunExterminator” –> Plug your pendrive now.

This will remove the autorun.inf files from your pendrive and also from the drives.

Step 2:

Click on “Start” –>Run –> type cmd and click on OK.

Here I assume your pendrive letter as G:

Enter this command.

attrib -h -r -s /s /d g:\*.*

You can copy the above command –> Right-click in the Command Prompt and paste it.

Note : Don’t forget to replace the letter g with your pen drive letter.

Press Enter

Now check for your files in Pen Drive.

Step 3:

After that, download the Malwarebytes’ Anti-Malware from the below link


Update it –> Perform “Full Scan”

Note : Default selected option is “Quick Scan”.

Good Luck.